Question 1

How do I place an order?

Accepted Answer

You can order directly through our website or by contacting us with your images and requirements. Once we have your custom artwork and details, we’ll confirm everything before production begins.

Question 2

What kind of images can I upload?

Accepted Answer

You can upload photos, logos, artwork, or designs. Higher‑resolution images produce the best results. If you’re unsure whether your image is suitable, we’re happy to check it for you.

Question 3

Do you check my artwork before printing?

Accepted Answer

Yes — we review all artwork for quality and layout. If we spot any issues (low resolution, cropping problems, etc.), we’ll contact you before printing.

Question 4

How long does production take?

Accepted Answer

Our standard production time is 3–5 working days. Larger bulk orders may take slightly longer, but we’ll always keep you updated.

Question 5

Do you offer express production?

Accepted Answer

Yes, express options are available depending on workload. Contact us if you need your magnets urgently.

Question 6

Can I order in bulk?

Accepted Answer

Absolutely — we offer discounted bulk pricing for all including pubs, restaurants, events, exhibitions, and corporate clients. Bulk orders are one of our most popular services.

Question 7

Can I see a sample before ordering?

Accepted Answer

Yes, we can provide sample magnets so you can check the quality before placing a larger order.

Question 8

Can I cancel my order?

Accepted Answer

Because our products are personalised, orders cannot be cancelled once production has started. If you need to make a change, contact us immediately.

Question 9

Do you keep my photos?

Accepted Answer

We only store your images for as long as needed to complete your order. After that, they’re securely deleted unless you ask us to keep them for future orders.

Question 10

Do you offer design help?

Accepted Answer

Absolutely! It's one of our favourite things — if you need help with layout, text, or artwork, we can assist with simple design adjustments at no extra cost.

Made and Shipped from manchester, uk

FAQ

Frequently asked questions