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Shipping & Returns

Shipping Policy

Last updated: 11/04/2026
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Welcome to Stickpic. By using our website (www.stickpic.co.uk) and placing an order with us, you agree to the following Terms & Conditions. Please read them carefully.

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1. About Us

Stickpic Website: www.stickpic.co.uk

Email: stickpic@outlook.com

Location: United Kingdom

We create personalised fridge magnets and related printed products.

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2. Ordering Process

  • Orders are placed through our website or by contacting us directly.

  • You are responsible for ensuring all details (sizes, quantities, artwork, delivery address) are correct before confirming your order.

  • Once an order is placed, you will receive an order confirmation by email.

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3. Personalised Products

Because our products are custom‑made using your photos, artwork, or branding:

  • We rely on the quality of the images you provide.

  • You confirm that you own the rights to use any images or artwork submitted.

  • We may refuse any content that is offensive, illegal, or infringes copyright.

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4. Prices & Payment

  • All prices are listed in GBP (£).

  • Payment must be made in full at the time of ordering.

  • We accept payments through secure third‑party processors (e.g., Stripe, PayPal, Wix Payments).

  • We reserve the right to update prices at any time.

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5. Production & Delivery

  • Standard production time is typically 3–5 working days.

  • Delivery times may vary depending on location and courier services.

  • We are not responsible for delays caused by couriers, incorrect addresses, or events outside our control.

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6. Cancellations

Because our products are personalised:

  • Orders cannot be cancelled once production has begun.

  • If you need to make a change, contact us immediately — we will help if production has not started.

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7. Returns & Refunds

Personalised items are non‑refundable, except in cases where:

  • The product arrives damaged

  • The product is incorrect due to our error

  • The item is faulty

See our full Refund & Returns Policy below.

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8. Intellectual Property

All designs, branding, and content on our website belong to Stickpic unless otherwise stated. You may not copy, reproduce, or use our content without permission.

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9. Limitation of Liability

Stickpic is not liable for:

  • Losses caused by incorrect artwork supplied by the customer

  • Delays caused by third‑party couriers

  • Indirect or consequential losses

Our liability is limited to the value of your order.

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10. Changes to These Terms

We may update these Terms & Conditions at any time. The latest version will always be available on our website.

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11. Contact Us

If you have any questions about these Terms, contact us at: stickpic@outlook.com

Return & Exchange Policy

Last updated: 11/04/2026

At Stickpic, we want you to be happy with your order. Because our products are personalised and made to your specifications, our refund policy is slightly different from standard retail.

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1. Personalised Items

All Stickpic products are custom‑made using your photos or artwork. For this reason, we cannot accept returns or offer refunds for:

  • Change of mind

  • Incorrect images supplied

  • Low‑resolution or poor‑quality images provided by the customer

  • Mistakes in the order details submitted by the customer

Please double‑check your order before confirming.

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2. When Refunds or Replacements Are Available

We will offer a replacement or refund if:

  • The product arrives damaged

  • The product is faulty

  • The product is incorrect due to our error

  • The item is lost in transit (after courier investigation)

We may request photos of the issue to help us resolve it quickly.

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3. Reporting an Issue

If there is a problem with your order, please contact us within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Photos (if applicable)

 

Email: stickpic@outlook.com

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4. Delivery Issues

If your order is delayed or lost:

  • We will contact the courier to investigate

  • If confirmed lost, we will replace or refund your order

  • We are not responsible for delays caused by incorrect delivery information provided by the customer

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5. Non‑Personalised Items

If we ever offer non‑custom products, these may be eligible for standard returns within 14 days. This will be clearly stated on the product page.

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6. Refund Method

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

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7. Contact Us

If you have any questions about returns or refunds, contact us at: stickpic@outlook.com

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